Cancellation & Commitment Policy
1. Minimum Commitment
All personal training packages require a minimum commitment to ensure real results:
- 1 Month
- 3 months
This commitment allows your coach to properly program your sessions, track progress, and deliver measurable results.
2. Subscription Billing
- Packages are billed monthly through Shopify Subscriptions.
- Your first charge counts toward your minimum commitment.
- Subsequent payments are automatically billed each month until your minimum commitment is complete.
3. Cancellation Rules
- Cancellations before the minimum commitment ends are not permitted.
- If a client wishes to cancel after completing the minimum commitment, they may do so with 30 days’ notice.
- Any unused sessions during the minimum commitment cannot be refunded or rolled over.
This ensures consistent progress and scheduling integrity for all clients.
4. Short-Term Trials
- For clients not ready to commit to the minimum term, a 1-month trial may be available at a higher rate.
- Trial clients must convert to a standard package to continue training beyond the trial period.
5. Rescheduling Policy
- Sessions can be rescheduled with at least 24 hours’ notice.
- Missed sessions without proper notice cannot be refunded.
- This allows your coach to maintain consistent programming and accountability.